PixPuzz Privacy Policy

Effective Date: May 30, 2025

PixPuzz (“we,” “us,” “our”) respects your privacy.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the PixPuzz mobile application (the “Service”).

We encourage you to read this policy to understand the measures we take to keep your data safe while using PixPuzz.

We reserve the right to update this Privacy Policy from time to time. We recommend checking it periodically for changes.

By using PixPuzz, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Player (User) Information

When using PixPuzz, we collect the following information:

Required:

  • Unique user identifier (Firebase ID)

  • Username (either auto-generated or user-provided)

Optional (provided voluntarily):

  • First name

  • Last name

  • Email address (when signing in via Apple or Google)

  • Date of birth

  • Gender

  • Country

  • City

  • Phone number

Additional personal data is provided voluntarily and is not required to use the core features of the application.

When you first launch PixPuzz, an anonymous account is automatically created using Firebase Authentication.

You may choose to register fully via Sign in with Apple or Google Sign-In to personalize your experience.

b) Advertiser Information

If you apply to become an Advertiser, we collect the following:

Required:

  • Brand name

  • Contact email address

  • Phone number

Optional (provided voluntarily):

  • Brand description

  • Physical address

  • Legal address

  • Website

  • Social media links

  • Logo URL

Advertisers may optionally display additional information on their reward offer pages in the Rewards Store.

2. How We Use Your Information

We use your information to:

  • Operate and improve the PixPuzz application

  • Save game progress and manage rewards

  • Provide access to the Rewards Store and display advertiser offers

  • Process advertiser applications and manage their offers

  • Send important notifications (e.g., service updates, account status, legal notices)

  • Display optional third-party ads (e.g., via Google AdMob) in exchange for bonus rewards

  • Ensure security, prevent fraud, and create a safe environment for users

3. Information Sharing

We do not sell or rent your personal information.

We may share limited data with:

  • Trusted service providers (e.g., Firebase Authentication, Firestore, Analytics, Crashlytics, AppCheck) to support and secure app functionality

  • Advertising networks (e.g., Google AdMob) for showing optional ads — only anonymized, limited data is shared, excluding personal identifiers

  • Government authorities or by legal request, when required by law

  • Advertisers — but only in the form of aggregated, anonymized statistics (e.g., total number of activations). Identifiable user data is not shared without explicit consent

PixPuzz uses the Unsplash API for in-game images. All images are used in accordance with Unsplash’s terms and policies.

4. Your Rights and Choices

You have the right to:

  • Access your stored personal data

  • Update or correct inaccurate information

  • Delete your account and all associated data at any time via the app settings

  • Withdraw consent for data processing (where applicable)

Please note:

  • Account deletion is immediate and cannot be undone

  • Game progress, earned rewards, and offers will be lost upon deletion

  • In rare cases, technical issues or errors may result in data loss, despite our efforts to prevent it

5. Deletion of Inactive Accounts

PixPuzz may periodically delete anonymous accounts deemed inactive.

An account is considered inactive if:

  • It contains no registration data

  • There has been no gameplay or activity for a reasonable period

6. International Data Transfers

All personal data collected or stored by us may be held in various locations worldwide, including the United States and the European Union.

Please be aware that privacy laws vary by jurisdiction. The laws applicable in locations where your data is processed may differ from those in your country of residence and may offer different levels of data protection.

If you are located in the European Union or other regions with data protection laws, by providing your personal data, you consent to its processing in the aforementioned locations.

7. Data Retention

Personal data is retained as long as your account remains active.

Deleted accounts and inactive anonymous accounts are permanently erased within 30 days, unless otherwise required by law.

Anonymized, aggregated data may be retained for analytical purposes.

8. Data Security

We implement industry-standard technical and organizational safeguards. We take reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, considering the risks involved and the nature of the data.

However, no method of data transmission over the Internet is entirely secure. By using PixPuzz, you acknowledge and accept these potential risks.

9. Children’s Privacy

PixPuzz is not intended for children under the age of 13.

We understand the importance of protecting children’s privacy and security online, in accordance with the Children’s Online Privacy Protection Act (COPPA).

We do not knowingly collect, use, or disclose personal information from children under 13.

If you are a parent or legal guardian and believe we have collected your child’s data without consent, please contact us to request deletion. If such data is discovered, it will be promptly removed.

We strongly encourage minors aged 13–16 to obtain parental or guardian consent before using PixPuzz or providing any personal information.

10. Future Changes and Monetization

PixPuzz gameplay will remain free.

However, starting one (1) year after the official launch, advertisers will be required to pay for listing their offers.

Users and advertisers will be notified in advance about pricing terms and other relevant changes.

This Privacy Policy may be updated in the future.

Significant changes will be communicated via email and/or through the application.

By continuing to use PixPuzz after such changes are published, you agree to the updated Privacy Policy.

11. Contact Information

Official registration details of the owner of the PixPuzz Service:

Individual Entrepreneur: Sergey Petrosyan

Registration Number: 305705136

Date of Registration: May 13, 2024

Registering Authority: LEPL National Agency of Public Registry (Georgia)

If you have any questions about this Privacy Policy, please contact us:

📩 Email: contact@pixpuzz.com

In the event of discrepancies between different translations of this document, the English version published at https://www.pixpuzz.com/privacy-policy/en shall prevail.

Governing Law

This Privacy Policy is governed by the laws of Georgia.